Complaints Procedure
Bridford Bespoke Solutions Ltd – Complaints Handling Procedure
It is our aim to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
Bridford Bespoke Solutions Ltd is an Appointed Representative of DSG Financial Services Ltd. We will acknowledge and investigate your complaint in conjunction with our Principal Firm where appropriate.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.
To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact:
Tim Marlow
07876 444672
To help us resolve your problem you should provide the following information:
- Your full name and contact information
- Full details of your complaint
- Your agreement details
- Details of what you would like us to do to put things right
- Copies of any relevant paperwork
We will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the third business day after it is received, we will keep you updated on the progress of our investigations and provide our final response in writing providing our findings and the action to then take. We aim to issue our Final Response within eight weeks of receiving your complaint. If we are unable to do so, we will explain the reason for the delay and advise you when you can expect our Final Response
If you have arranged a regulated finance agreement with us and remain dissatisfied after receiving our final response, you may be entitled to refer the matter to the Financial Ombudsman Service free of charge. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
If you have any questions in relation to our complaints handling procedure, please contact our Principal Firm: Mark Lloyd, Head of Compliance, who will be happy to assist you.
DSG Financial Services Limited, Unity House, Bird Hall Lane, Hercules Park, Stockport, Cheshire, SK3 0UX.
Telephone:0161 406 3950
Email: enquiries@dsgfs.com
Bridford Bespoke Solutions Ltd (FRN: 1047089) is an Appointed Representative of DSG Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 649675).
Company Registration NO: 08240022